I realised recently that I'm still paying a contract for a number I haven't used for approx 3 years or more (it's only £5 and I just forgot all about it). Since realising, I have tried to log into the online account (that I apparently have) to cancel the contract. The problem is, I can't remember my password - after going through all the steps I got to the security question part and can't remember that either (it doesn't even tell you what the question is! Alcatraz has nothing on the security here!!)
As prompted, I clicked the link to request an email to reset my password. I followed the link immediately and was told it had expired! (I tried 3 more times! No Success).
I've also tried to phone customer services twice and been cut off after being on hold for around 20 minutes.
What does a girl need to do to cancel a contract that hasn't been used for years?!