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phil_nokia
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Sigh, yet another Nokia 1112 question, re sim upgrade

Hi,

 

First up I am a tech person, though computers by trade, so yes I know the

bog standard approach from help desks is to always assume the caller is an

idiot (sadly true in many cases). Let me run through the facts. Firstly I

replaced the sim within the 32 days, received the letter 4th August,

initially replaced last night. Got a message “sim not valid”. Did turn the

phone off and on numerous times. Still same message. I went to the help

page listed in the letter. My Nokia wasn’t listed and rather insultingly,

rather than adding an “unlisted” button, all there was a “I don’t know”

button, thus again assuming the user was an idiot.

 

I got the IMEI, both from inside the phone (with the aid of a magnifying

glass, that was small font) and also confirmed through the helpful *#06#,

having entered this, was bemused, but not surprised, to see a message

“Sorry, we don't recognise the IMEI you provided.” Then, yet again, the

message on the site assumed I had made an error, so the possibility that a

valid IMEI was entered but wasn’t recognised by your database query was

not included, thanks.

 

I have another Nokia, still old by today’s standards, but more up to date.

I received the new sim for that a while ago and replaced that easily and

successfully, thus demonstrating I can actually replace a sim.

 

Even with the with the newer Nokia I only use a few of the features, if I

want all singing and dancing I’ll get a ‘smart’ phone, but I just mainly

text and occasionally use it as a phone (shock, horror). I use the Nokia

1112 for 2 things primarily. It has the world’s greatest alarm, the

American woman saying in a very annoying voice, “It’s 9 o’clock, time to

get up.” <Insert relevant time>. No matter how zonked I am, that cannot be

ignored. Sadly the best the newer Nokia has is a coconut calypso more

likely to send me to sleep. But it’s main purpose is to provide phone

numbers to those pesky sites that require a phone number to set up an

account when there is no way I am going to give some unknown site my main

number and suddenly start receiving loads of spam calls, get enough of

those on the landline (joy of ansaphones).

 

So, my rather obvious question is, given most people with the old Nokias

only need the basics, and given the problems of the upgrade, then why not

allow the old system to remain in operation. You are still making money

from the old phones, either because people like me are still on PAYG, or

some have moved to contracts, as at least 1 person mentioned in their

question.

 

Having spent years dealing with forum sites and wading through the many

frustrated comments when dealing with big companies, like Microsoft, I’m

not optimistic, but I can at least hope to be pleasantly surprised.

 

Phil

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Paul_DN
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Re: Sigh, yet another Nokia 1112 question, re sim upgrade

Hi Phil,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your new Sim and your older Nokia.

 

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul

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enlli
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Re: Sigh, yet another Nokia 1112 question, re sim upgrade

@phil_nokia 

The answer as to why they can't leave things as they are is because all this is not just down to Virgin.

The old SIM cards people have used for many years were simply re branded EE cards. Virgin had little control over anything to do with the network. In December 2017 Virgin started up their own core network and EE just carried on supplying signal only: no other services.

Now the agreement with EE is coming to an end and before it does they have to clear off all the old SIM cards from EEs network. (I suspect in the background EE are pushing them)

The new cards will allow Virgin to move people onto their new network partner (was to be Vodafone) without any further changes.

Still we have more changes to come (not down to Virgin) this includes the removal of 3G and calls being carried over 4G on suitable phones or dropping back to 2G.

If you are in technology then you know things move on.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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phil_nokia
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Re: Sigh, yet another Nokia 1112 question, re sim upgrade

Thanks Enlli,

Useful overview of the problem. I spent a long time pulling out my few remaining hairs over the constant battles with MIcrosoft changing, and the big corporate mentality that those with older technology were redundent, if someone can't afford the latest tech every month, then why worry about them.

Phil

 

 

 

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phil_nokia
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Re: Sigh, yet another Nokia 1112 question, re sim upgrade

Just a quick note to say that my original problem (getting the new sim to work with the Nokia 1112) has been resolved, maybe not quite the way I imagined, but nonetheless, I have now have a basic working phone and I haven’t had bin my ancient Nokia, so I’m happy. The pay-as-you-go has continued the same way and the credit I had was carried over to the new sim.

 

Thanks to all the team that I was in contact with in private messaging, all kicked off by Paul.

 

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