on 04-08-2022 11:27
Showing offline when people are trying to message me, on sms coming through, how do I switch to online
Answered! Go to Answer
on 04-08-2022 12:40
Thanks for confirming, is this offline message something that appears on the phone of the person sending the MMS to you then?
Can you please try sending an MMS to yourself as this can sometimes re-jig the settings on the handset.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 04-08-2022 12:33
Hi there @Flynny76, welcome back to our forum and thanks for your post.
Would you mind expanding on what your issue is specifically? Once we know, we will be more than happy to help.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 04-08-2022 12:36
Hi Nathan
If people send me a standard sms message it comes through but if people try and send me an mms message it won't send and says I'm offline
on 04-08-2022 12:40
Thanks for confirming, is this offline message something that appears on the phone of the person sending the MMS to you then?
Can you please try sending an MMS to yourself as this can sometimes re-jig the settings on the handset.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 04-08-2022 12:54
Hi
Yeah the sender receives the offline message, it will come through on my old Vodafone phone but not on this one
on 04-08-2022 13:07
What handset are you currently using? Have you been able to send a MMS to yourself to see if this helps?
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 04-08-2022 13:19
I'm on a galaxy s21 fe, I've managed to send an mms to myself but someone else has sent me a message which hasn't come through
on 04-08-2022 13:31
It certainly seems like a strange one if the one you sent has come through as it would suggest that the MMS settings are active on your handset.
How many people have advised they have not been able to send a MMS to you? Are they all on different networks or one specific network?
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 04-08-2022 14:54
Apologies I can send myself an sms message not mms.
There are at least 3 people who are tryingbto send me messages but get the offline message
on 04-08-2022 15:43
Hi Flynny76,
Thank you for confirming.
Do you know if the people attempting to send you the message are on the same network?
Thank you,