Virgin Media Community

[Franky74]

Hello i am abroad and I have a voicemail but with the pin I thought I had it is not working 😭

can I set the pin while in Italy ?

thank you 

Fran 

[Beth_G]

Hi Fran,

Thanks for posting on the Community Forums! Sorry to hear you've been unable to access your voicemail whilst your abroad. 

This will just be because we require customers to set up a voicemail pin prior to travel. If a pin has not been set up, you won't be able to set one up when you're outside of the UK.

I'll pop you over a PM now so I can look into resetting the pin for you. Please look out for my message over at the purple envelope.

Beth

[Franky74]

Hello Beth

thank you I eventually called your support and was sent a pin 

but the main issue is that I cannot access my voicemail 

if I call it doesn’t ring ..completes silence 

can you look into this and let me know 

thank you Fran 

[Beth_G]

Thanks for confirming your details with me via PM, Fran 🙂

You should shortly receive an SMS with instructions on how to reset your voicemail pin.

Just let me know if you have any further trouble from here or need help with anything else!

Beth

[Franky74]

Hi Beth thank you for this but I cannot call my voicemail

I call but it doesn’t go to to voicemail

can you check why ? The pin is not going to help as I can’t put it in unless I can access the voicemail

thabk you 

[Corey_C]

Thanks for your reply, Franky74, I've sent you a private message to confirm your mobile account details to have a look at your voicemail settings.

Cheers,

Corey C.