Virgin Media Community

[Livhc]

Hi - 

My services have been barred , bill now up to date but still hasn't been unbarred. - can't receive or make calls/text 

Please advise 

[David_Bn]

Good Afternoon @Livhc, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the services being barred, with bills being up to date.

Can you please confirm if the direct debit is still currently active on the account?

If this is not active, this may be the reason for the suspension of the services.

Kindest regards,

David_Bn

[Livhc]

Hi David,

It is not active, how do i re activate?

Many thanks, 

[David_Bn]

Thanks for coming back to me @Livhc.

Check out the purple envelope in the top right hand corner for a private message from me and I'll assist you in having this re-activated.

Kindest regards,

David_Bn