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Services not being restored after 3 days of payment

anna28282
Joining in

I had disconnected services, paid the bill 3 days ago yet don't have my services back yet. I have tried to ring virgin mobile directly but they always are so busy. Is there any other way to contact them so they can fix this issue? 

2 REPLIES 2

Robert_P
Forum Team
Forum Team

Hello anna28282,

 

Sorry to hear of the mobile service issues experienced following your payment, we can understand the frustration and appreciate you raising this via the forums. Welcome to the community.

 

I'm eager to look into this further for you and will send you a Private Message to get some more details from you. Looking forward to hearing back from you and getting this resolved.

 

Rob

Robert_P
Forum Team
Forum Team

Thanks for joining me in the Private Messages anna28282, happy to help get this resolved for you.

 

If you need us again in the future, please don't hesitate to get in touch with us here.

 

Rob