Services barred on new sim

[NB1066]

Good morning,

I recently switched from Virgin PAYG to Pay Monthly, ordering a phone and keeping the same number,

The phone has not yet arrived but my SIM (still in my current device) is now barred as I apparently have an outstanding balance.

How can I have an outstanding balance when the new contract has only just been created? I received SMS almost immediately after the contract was created and have made zero chargeable actions.

Thanks

[Gareth_L]

Hi NB1066

This is not good at all 

Sorry you have had to post on here

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[NB1066]

Thanks - have replied to the message.

[Gareth_L]

Thanks NB1066

I am just going to have a look at this now for you 

Gareth_L

[NB1066]

SIM is still barred. Now in possession of new phone which is unusable.