I recently switched from Virgin PAYG to Pay Monthly, ordering a phone and keeping the same number,
The phone has not yet arrived but my SIM (still in my current device) is now barred as I apparently have an outstanding balance.
How can I have an outstanding balance when the new contract has only just been created? I received SMS almost immediately after the contract was created and have made zero chargeable actions.
This is not good at all
Sorry you have had to post on here
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
I am just going to have a look at this now for you