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Service suspended due to sim replacement

I have never received my new SIM card and my service has been cancelled

i had asked to cancel my sim replacement service and I was told it was

however they continued to send the sim to the wrong address and suspended my service 

 

 

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Re: Service suspended due to sim replacement

A warm welcome to our Community Forum ClaudiaPelle and sorry to hear about your SIM issue and that the replacement was sent to the wrong address.

 

I've had a look at your details using the information we have on here and can see that you spoken to an agent since you last posted. Can I ask what did they say?

 

Did you update your address details with us and see whether a new SIM can be sent to you? 

 

Please tell us more so we can help.

 

Thanks,

 

Lisa

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