Menu
Reply
sian28
  • 3
  • 0
  • 0
Joining in
390 Views
Message 1 of 6
Flag for a moderator

Service ending PAC code request

Hi

 

My mum got a text from virgin saying her SIM will stop working in January, Ive tried several times to get a PAC code via text but always get an error, Ive tried using the website and calling 789 was not helpful either.

 

Any help would be appreciated

 

Thanks

 

0 Kudos
Reply
Zoie_P
  • 4.86K
  • 203
  • 376
Forum Team
Forum Team
382 Views
Message 2 of 6
Flag for a moderator

Re: Service ending PAC code request

Hi Sian28, 

Thank you for your post and welcome to our forums 🙂 

I am sorry to hear your mum is having issues with getting her PAC code. 

Does the sim have credit to send the text? Do you have a screenshot of the error? 

Zoie

0 Kudos
Reply
sian28
  • 3
  • 0
  • 0
Joining in
370 Views
Message 3 of 6
Flag for a moderator

Re: Service ending PAC code request

Hi

The sim does have credit to send a text. I managed to take a pic of the error reply from virgin, sorry never posted on a forum before cant get the picture smaller

IMG_20211211_140351729 error.jpg

0 Kudos
Reply
Zoie_P
  • 4.86K
  • 203
  • 376
Forum Team
Forum Team
356 Views
Message 4 of 6
Flag for a moderator

Re: Service ending PAC code request

I can take a look into this for you, are you able to clear account security on your mother's account?

If not your mother will need to create an account and pop here and we can message her.

Zoie

0 Kudos
Reply
sian28
  • 3
  • 0
  • 0
Joining in
347 Views
Message 5 of 6
Flag for a moderator

Re: Service ending PAC code request

Hi

This is where the issues are, I tried to create an account for that number but there is already an account for it.   I selected forgotten login and password and they sent a code to get the login details but for the password It ask me to enter the security answer but there isn't a question

0 Kudos
Reply
Zoie_P
  • 4.86K
  • 203
  • 376
Forum Team
Forum Team
343 Views
Message 6 of 6
Flag for a moderator

Re: Service ending PAC code request

I will pop you over a PM and take a better look into what is going on with the number, so we can get your mum a PAC code 🙂 

Keep an eye out for the purple envelope 

Zoie

0 Kudos
Reply