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Sending recievers multiple texts

In the last couple of days my Samsung J5 has started sending friends multiple texts to my contacts,the record is 8 for one message,ie I send a friend one text but they receive more than one

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Re: Sending recievers multiple texts

Hi dennis5252,

Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your handset sending one text and the receiver receives multiple texts.

Please try the following checks/resets:

  • Is your handset is displaying the correct date and time settings? If not, please update settings.
  • Perform a manual network selection on your handset. If you need assistance with this, please see our following online Help & Support page for handset settings: Virgin Mobile phone support then under Network click on How do I manually search for mobile networks?
  • Reset the message centre number: Under Messaging click on How do I find and edit the Message Centre number?
  • Try your SIM card in a different handset. Are the multiple texts still being received?

Please let me know how this goes.

Kind regards,


Virgin Media Forum Team

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