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Security question

Hi,

I recently ordered a virgin mobile sim card from the carphone warehouse and have been trying to set up my virgin mobile account. When I try and set up the account I get asked to answer a blank security question and I dont know what the answer is. I have tried calling 789 but they were unable to fix the problem. Is there anyway I can reset the security question so that I can create an account?

Thank you

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Re: Security question

Hi there, we will send you a private message. ^Chris 

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Re: Security question

Been trying to register for mobile account for ages and cant ever get through on 789. Ordered mobile over the phone and no idea if or what the security answer has been set up as. 

Any help would be massively appreciated

 

Thanks

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Re: Security question

Hi Jmgrant, thanks for posting and welcome to our community.

I am really sorry you're having difficulties registering.  When you say you're trying to register, do you mean an online account or do you mean you wish to take out some form of mobile contract?

Regards

 

Lee_R

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Re: Security question

Hi i mean for the online account for my phone contract i have 

Thanks

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Re: Security question

Thanks for confirming Jmgrant

To enable me to look into your issue with registering your online account, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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Re: Security question

Hi Jmgrant

Just a quick note, to confirm that you're happy with our response.  Please don't hesitate in reaching out if you need us again.

Regards


Lee_R

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