Virgin Media Community

[ScottW2021]

Hello,  I have just recently been accepted for a new phone , although I have received an email stating that my order is on hold. And that I have to wait for a security phone call. It’s almost been 24 hours and I have not received a phone call or email to sign the new agreement. Does this mean I have been declined for a new contract or do they just need to check i have indeed put in for the order ? 

[Martin_N]

Hi ScottW2021,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your order. 

I have been able to locate your account and can see you have been able to speak with the team regarding this. 

Has everything been resolved for you?

^Martin

[ScottW2021]

Yes the security team called me and there was just a slight typo error nothing to worry about and I will recive my order after the bank holiday thank you 

[Akua_A]

We are glad to hear this was resolved with our team @ScottW2021.

Please let us know if you need any further help.

Have a good bank holiday 🙂