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Security code

charliefarlie
Joining in

I am trying to access my credit agreement with virgin media for my mobile but I need to provide a security code. I have searched on every email I have and I don’t have anything about a security code on there I would like to find out what it is. I want to find out how much longer I have to pay for this mobile handset as I have now switched to o2 mobile for my tariff 

2 REPLIES 2

Ayisha_B
Forum Team
Forum Team

Hi @charliefarlie 👋

A warm welcome to our Community Forums and thanks for your post. 

The emails will have come from YourAccount@virginmedia.co.uk with the subject lines: 'IMPORTANT – Your new credit agreement from Virgin Media' and 'IMPORTANT – Your password from Virgin Media'. 

I will pop you a PM 📩  to assist you further. 

Speak soon!

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ayisha_B
Forum Team
Forum Team

Thanks for your time via PM @charliefarlie 

I've re-sent your security agreement code via email. 

If you need any further assistance with anything, please do let us know. 

 

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs