Menu
Reply
D_Bat
  • 3
  • 0
  • 4
Joining in
235 Views
Message 1 of 2
Flag for a moderator

Security Question???

Hello, I've just put in my  new virgin mobile sim card and I wanted to give you the pac code via your online service. I tried logging in with but doesn't recognise my email, password, name, mobile. Have since tried to register but it is asking me for a security answer to a missing security question. I didn't set one up when applying for the account. I may have one on my virgin media account but I thought these were separate. 

Please can you help?

Cheers

D

0 Kudos
Reply
Martin_N
  • 5.3K
  • 224
  • 302
Forum Team
Forum Team
183 Views
Message 2 of 2
Flag for a moderator

Re: Security Question???

Hi D_Bat,

 

Thank you for your post and welcome to the community. 

 

My apologies for any issues you're having with this. What I will do is private message you and take the PAC code from you to get the number brought over. 

 

^Martin

0 Kudos
Reply