Virgin Media Community

[jimcat]

I'm a new customer and have been sent a replacement SIM card which doesn't have signal.  I have left it for more than 24 hours and tried 3 different phones with the same result.  Please could somebody from Virgin Media assist.

[Tom_W1]

Hi @jimcat, thanks for your post although I'm really sorry to hear of the concerns you've raised.

I just want to check our systems that the SIM is actually active, so I'll pop you a PM just to ask you to confirm some details so we can check this.

Please expect this PM to arrive shortly and respond when you can!
Many thanks