I have received an email purporting to be from virgin quoting my mobile number and saying that my contract is ending (I thought I still have 9 months left) and saying that I owe £399 for my hand set, is this genuine?
Thanks for using the forums to get this issue with your handset loan agreement looked into, I am sorry if this has been causing some frustration or concern. I would be more than happy to look into this for you in order to give you some clarity on the email.
The first thing we can do is have a look at your handset loan agreement via your Online Account, there is a section on here for any credit agreements so your handset information will be here too. Please login and have a look, let me know what you find out.