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Samsung Galaxy J3 2016

Hi, my daughter 'purchased' the above phone from Virgin Mobile in October 2017 which she believes was inclusive of a sim card package. For reasons that I don't want to bore you with I am trying to find details of the Virgin Mobile offer for this phone in 2017, long shot I know but did anyone do a deal with Virgin at the same time and can tell me what their deal was?

I've spoken to the support team who frankly do not understand my query but what they tell me is the deal does not accord with the direct debits she is currently paying.

And quite frankly being told by Virgin that I cannot excalate the query as there is no one else I can contact is frustrating.

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