Stayed with Virgin Mobile, kept my number, new sim & new phone arrive, no service with new sim & new phone when fitted & old sim removed from old phone.
Had a Sony Xperia XA2 now got a Sony Xperia 10 II.
All help appreciated, thanks
Thanks for posting and welcome to our community 🙂
Sorry for the late reply, have you been able to get this sorted since posting?
have you tried the new SIM in a different handset?