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Same number, new sim, new phone, no service

Help please

Stayed with Virgin Mobile, kept my number, new sim & new phone arrive, no service with new sim & new phone when fitted & old sim removed from old phone.

Had a Sony Xperia XA2 now got a Sony Xperia 10 II.

All help appreciated, thanks

 

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Re: Same number, new sim, new phone, no service

Hi DeeS,

 

Thanks for posting and welcome to our community 🙂

 

Sorry for the late reply, have you been able to get this sorted since posting?

 

have you tried the new SIM in a different handset?

 

Alex_Rm

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