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STILL can’t sort security question to register

I just want to get my online account up and running so I can transfer my mobile number across, but I can’t because it says I don’t know my mother’s maiden name (which works on VM BB). 

Started a private message chat yesterday but it abruptly stopped. 

You can’t call a human at Virgin Mobile.

I thought 2020 couldn’t get worse, but somehow it has. 

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