Virgin Media Community

[funkyman1986]

Hi,

I have a problem when using the 4g Data in my virgin phone. I cannot access some websites due to an SSL error. The sites are generally related with alcohol (laithwaites, cellartracker...).

My phone is an Android and the time zone is correct and I have reset the network settings.

It is a dual phone so I have tried with my other sim (Spanish one) and I can go without any problem. So it seems something is blocking it.

I don't have (or shouldn't have) any parental control. In any case, Can you please let me know how to proceed?

Thanks

[Travis_M]

Hi @funkyman1986

Thanks for posting on our community forum!

It sounds like you may have some parental controls enabled, I will drop you a private message now so we can double check this and make any corrections if so.

Please keep an eye on your inbox.

Regards

[Travis_M]

Hi @funkyman1986

Thank you for confirming those details via private message for me, I've just had a toggle with the network settings - can you try and access that now for me?

Regards

[funkyman1986]

Thanks Travis, it seems it is working now. Was the issue some parental control? 

Thanks

[Travis_M]

Hi @funkyman1986

Thanks for the reply, content control was enabled so I turned this off for you 🙂

Regards

[abbiemcg]

Hi, 

I’m having the same issue if you’d be able to assist?

Thanks

Abbie 

[Travis_M]

Hi @abbiemcg

Thanks for posting on our community forum!

I will drop you a private message now so we can investigate further and get this sorted for you.

Please keep an eye on your inbox.

Regards

[Travis_M]

Hi @abbiemcg

I've disabled content control for you after confirming those details for me in a Private Message, can you give it a try now please?

Regards

[Rparker]

Hello 

I'm having the same problem with accessing sites where I can purchase alcohol. Please can you help me switch off the content filter too? I don't want to disable the full parental controls

Thank you

[Martin_N]

Hi Rparker,

Thank you for your post. I'm very sorry for any issue you're having with accessing those sites. 

We would need to fully disable parental control to allow this. 

I will private message you to get some information so we can proceed with this.

^Martin