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Vgeering
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SMS text messages

I’ve an iPhone 11 but not receiving any text messages, issue only started today, need resolving as need to receive text for work. All iMessages and calls are fine. I followed advise on the device help section without success any ideas? 

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Ashleigh_C
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Re: SMS text messages

Hi there @Vgeering 

 

Thank you so much for your first post to our Community Forums and welcome to the team! It's great to have you here.

 

I am so sorry to see you are facing this issue with your phone, can I ask if you have send as SMS enabled in your message settings? 

 

Thank you. 

Ash_C
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Vgeering
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Re: SMS text messages

I’ve checked my settings & sms enabled is on 

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Ashleigh_C
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Re: SMS text messages

Thank you for confirming for me @Vgeering 

 

Can I just double check are you able to make and receive calls? 

 

Thank you.

Ash_C
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Vgeering
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Re: SMS text messages

Yes making & receiving calls are fine 

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Ashleigh_C
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Re: SMS text messages

No problem, thank you again for letting me know @Vgeering

 

I am going to send you a PM now so we can look into this. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

 

Thank you. 

Ash_C
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