Virgin Media Community

[Grandadjim]

When sending text messages I get a send failed message, but the recipient says the same message has been sent  3 times, don’t know if my texts are getting through or not

[Emma_C]

Hi Grandadjim, 

Thanks for your post and welcome to our community. 

Very sorry that you're having an issue sending text messages, this isn't what we like to hear. 

Can I ask if this happens everywhere? 

What handset make and model you're using?

Does it happen all the time? 

Are you able to try the SIM in another phone and see if it continues?

Let us know 
 

[Grandadjim]

Seems to only happen at my home address, I only get 1 bar service at home, so perhaps that’s the issue. I have WiFi calling at home, does that not include text messages?

[enlli]

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@Grandadjim wrote:

Seems to only happen at my home address, I only get 1 bar service at home, so perhaps that’s the issue. I have WiFi calling at home, does that not include text messages?

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Virgin WiFi Calling includes SMS

[Beth_G]

Hi Grandadjim,

Are you able to try the SIM in another phone please to see if you have the same problem?

Can you confirm if you are a cable customer and subscribe to our broadband service?

Thanks,

Beth

[Grandadjim]

Yes, get the same problem in another phone  - i don’t have cable and my broadband is provided by BT. This issue has only occurred since I changed providers from O2 to Virgin. The problem only happens at my home address where I only get 1 bar of service with Virgin but had 4 bars with O2

[Ryan_N]

Can I ask what phone you have? 

Cheers. 

[Grandadjim]

iPhone XS

[Corey_C]

Hi Grandadjim,

Thanks for clarifying you handset make/model. I'll reset your mobile service settings from here. I'll PM you shortly to get your mobile account details.

Cheers,

Corey C