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Grandadjim
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SMS send failure

When sending text messages I get a send failed message, but the recipient says the same message has been sent  3 times, don’t know if my texts are getting through or not

Emma_C
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Message 2 of 11
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Re: SMS send failure

Hi Grandadjim, 

Thanks for your post and welcome to our community. 

Very sorry that you're having an issue sending text messages, this isn't what we like to hear. 


Can I ask if this happens everywhere? 

 

What handset make and model you're using?

Does it happen all the time? 

Are you able to try the SIM in another phone and see if it continues?

Let us know 
 

Emma_C - Forum Team
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Grandadjim
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Message 3 of 11
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Re: SMS send failure

Seems to only happen at my home address, I only get 1 bar service at home, so perhaps that’s the issue. I have WiFi calling at home, does that not include text messages?

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enlli
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Message 4 of 11
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Re: SMS send failure


@Grandadjim wrote:

Seems to only happen at my home address, I only get 1 bar service at home, so perhaps that’s the issue. I have WiFi calling at home, does that not include text messages?


Virgin WiFi Calling includes SMS

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Beth_G
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Message 5 of 11
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Re: SMS send failure

Hi Grandadjim,

 

Are you able to try the SIM in another phone please to see if you have the same problem?

 

Can you confirm if you are a cable customer and subscribe to our broadband service?

 

Thanks,

 

Beth

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Grandadjim
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Message 6 of 11
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Re: SMS send failure

Yes, get the same problem in another phone  - i don’t have cable and my broadband is provided by BT. This issue has only occurred since I changed providers from O2 to Virgin. The problem only happens at my home address where I only get 1 bar of service with Virgin but had 4 bars with O2

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Ryan_N
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Message 7 of 11
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Re: SMS send failure

Can I ask what phone you have? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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Grandadjim
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Message 8 of 11
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Re: SMS send failure

iPhone XS

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Corey_C
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Message 9 of 11
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Re: SMS send failure

Hi Grandadjim,

 

Thanks for clarifying you handset make/model. I'll reset your mobile service settings from here. I'll PM you shortly to get your mobile account details.

 

Cheers,

Corey C

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Message 10 of 11
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Re: SMS send failure

I have exactly the same issue. 

iPhone Pro Max. ios 14.4

 

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