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SMS only with data/WiFi!!

For some reason I can now only send SMS messages with WI-Fi or data switched on.

Why is this why have I been stopped from sending SMS messages using the ordinary mobile networks.

I am sick of Virgin messing me about, I am solely tempted to go to one of their competitors if this is not sorted out quickly.

 

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Message 2 of 6
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Re: SMS only with data/WiFi!!

That sounds like your phone is trying to send them as MMS, which would require data to be on. 

SMS is part of the old GSM standards and can only use the phone signal, data should make no difference 

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Re: SMS only with data/WiFi!!

And for some reason I have just sent a text but I have not made any changes to the set-up on my phone and I've not switched on the data or the Wi-Fi so is someone in virgin meddling with my account? 

 

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Message 4 of 6
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Re: SMS only with data/WiFi!!

Hi wilber_force, thanks for your post - sorry for the delay getting back to you.

 

I'm also sorry to hear you've encountered this problem when trying to send text messages.

 

Further to enlli's suggestion above - many handsets will convert longer text messages to MMS messages automatically, and group messages too if you're sending to more than one contact at once. This would need to be turned off in the handset's settings. 

 

If this continues after you've checked the settings and everything seems correct based on the above please let us know.

 

Tom 

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Message 5 of 6
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Re: SMS only with data/WiFi!!

Hi Tom,

 

Things seem to have stabilised once I found the setting that is only against my wife in the messages app about sending SMS and MMS messages.  No idea why it is just against her, I've not seen it against others, not really looked at many contacts, all a bit weird.

 

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Message 6 of 6
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Re: SMS only with data/WiFi!!

I'm glad to hear this seems to be resolved for you. 

 

^Martin

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