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alpcon
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SMS not working

Hi. Got new contract with a galaxy S21 plus 5g.  Since set up I have been getting NO text messages at all. Contacted virgin staff and totally useless, they get me to do the same thing every time until I spoke to guy in Manchester. He got me to alter various settings and this seemed to work for a few hours.  Now back to normal getting no texts or waiting days to get anything at all. Totally sick to death of this as I am now denied access to my own money in my own account on occasions as the bank asks for a code by guess what ? yes a SMS text which I do not get.  If I get no help here then this phone goes back and the contract will be cancelled.

Thanks for any help in advance

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enlli
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Re: SMS not working

There is a 9 month old thread on this. Virgin are supposed to be investigating, but I'm becoming to think it is a sop.

You might find you get your SMS if you turn WiFi Calling off. And with the newer phone VoLTE as well. I'm other words disable all those nice new features.

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alpcon
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Re: SMS not working

Hi.  Thanks for the reply.

Have done all that after chatting with this guy from VM out of Manchester and I have just read that thread you mention.  Its totally out of order the way these companies treat their customers.

I guess I will just have to inform them that I no longer wish to pay for SMS texts as their service for this dosnt work.  In other words legally they are in breach of contract.

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enlli
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Re: SMS not working

Going on experience, good luck with that!

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