signed up to a new package. i didnt get a pac before using new sim. i need to switch a virgin number to an o2 volt account. spent an hour on the phone then the call dropped. whats the quickest way to make this switch?
[MOD EDIT: Subject title changed for clarity]
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Welcome to the community.
Sorry to hear you're having issues with your Sim. Can you confirm, is your new package a media package with an O2 sim and you wish to swap an existing Oomph sim to the new O2 sim or is this solely a mobile package an your just looking to switch your mobile number to an O2 package?
You advised that you had a media package. If you had a virgin mobile through a media package then you would have been on a package called 'Oomph'. The Oomph sim is apart of a media Oomph package.
Thanks for coming back to us @colinjwatt.
Once a sim card becomes deactive, requesting a PAC code would not be possible.
I am however willing to look into this for you, to see if there's anyway we can generate a PAC code for you.
Check out the purple envelope in the top right hand corner from me.