My wife has a basic Alcatel phone just for occasional use. While we were abroad the phone stopped working and showed 'Invalid SIM' message. On return home we found in the post the mails from Virgin with a new SIM card. I inserted it in her phone (she is not a 'techy' person) and also the follow-up dummy SIM and the unlock codes, which were confirmed OK. The phone still does not work and just hows 'Emergency call only!'.
She still has credit in her account - so can you help please?