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SIM swap

My wife has a basic Alcatel phone just for occasional use. While we were abroad the phone stopped working and showed 'Invalid SIM' message. On return home we found in the post the mails from Virgin with a new SIM card. I inserted it in her phone (she is not a 'techy' person) and also the follow-up dummy SIM and the unlock codes, which were confirmed OK. The phone still does not work and just hows 'Emergency call only!'.

She still has credit in her account - so can you help please?

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Re: SIM swap

Hello???

I posted this message 6 days ago. Most messages about sin swap resulting in barred phone get a response in 1 or 2 days. Meanwhile we are still stuck with a barred phone and Virgin has our money.

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Re: SIM swap

Hi Salmoneater,

Welcome to forums and thank you for your post 🙂

I am sorry to hear this, we can certainly get this looked at for you, I will pop you over a private message asking for some details just keep an eye out for the purple envelope 🙂
thanks,

Zoie

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