Virgin Media Community

[Fenoni79]

My SIM card has stopped working. Have taken it out, reset network settings but nothing working. Other SIMS are working. 

[Alex_RM]

Hi Fenoni79,

Thanks for posting and welcome to our community 🙂

Thank you for the checks you've done already, can you confirm if you have any signal at all?

Alex_Rm 

[Fenoni79]

No I have no signal

[Fenoni79]

Hi, 

I need this issue resolved asap. I have no signal therefore unable to be contacted. I’m have an elderly mother that I need to have contact with. I am leaving for work so won’t have any WiFi. I presume I need a new SIM so if this can be sent out asap.

Thanks,

Fiona 

[Alex_RM]

Morning Fiona,

Can you confirm for me if you have no signal in just one location or all?

Alex_Rm

[Fenoni79]

No signal in all locations 

[Alex_RM]

Thank you for confirming!

so I can help further I'll need a few more details from you, I've popped you over a private message for this (purple envelope, top right hand corner)

Alex_Rm

[Fenoni79]

There is nothing showing in my inbox 

[Alex_RM]

Thanks for joining me over private message Fenoni79,

Glad I was able to help.

Alex_Rm