SIM query

[hansi]

I have just bought a Samsung A13 phone to replace my J2017 from VM and kept my number. There was no sim with the phone, so can I just transfer my sim to the new phone. Sorry to ask, but I am a wrinkly and not very technical.

[Travis_M · Accepted solution]

Hi @hansi 

Thanks for posting on our community forum!

If your original SIM is VM/O2 also just pop it in your phone and you should be good to go from here 🙂 Please do keep us updated

[hansi]

Thanks, and thank you to James at 02 who changed the SIM cards over for me.

[Travis_M]

Hi @hansi 

Thanks for your response

You're very welcome and please do be sure to contact us if you ever require any further assistance and our team will be more than happy to help 🙂

Regards