Virgin Media Community

[EW27]

Hi,

I've recently upgraded my phone from an iphone 5 to iphone 7+.  I've transferred the SIM across, but I'm unable to receive texts or calls to my actual phone number.  I've updated carrier details etc.  Wondered if anybody could help?  I'm not exactly sure if this problem started prior to the phone upgrade and whether it's worth just getting a new SIM?

Thanks,

Emma

[Steven_L · Accepted solution]

Hey @EW27 and welcome to the community.

Thanks for your post and I'm sorry to here that you have been having issues with your sim card.

Have you been able to get this resolved since posted? 

If not, we can get this looked into further for you, if you respond to my private message, we can get this checked out for you.

Regards

Steven_L