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Amelia1001
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SIM problem

I have a new purple SIM card and had some issues with it to start with, mostly resolved, but my use of 6-figure text addresses is still in limbo. Some I can - some fail at once. Today I had to report a landline fault to BT on 61998. It failed, and I had to borrow a friend's Vodafone to do the job. I used to be able to phone or text anybody with the old EE type card. The new service won't text landlines and the history of 6-figure text addresses is mainly that of failure. Is this going to be permanent or will there ever be a SIM card which does all these things again? It's not a good advert for Virgin when you have to have a Vodafone on hand as back-up.

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Johnboy5
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Message 2 of 5
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Re: SIM problem

Try asking them again:

 

Why not try our Text Messaging Service?

It’s a great way to get help with your Virgin Mobile services - and it's free!
Just send your query to 07533016422 and we’ll text you back.

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enlli
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Re: SIM problem

This, I'm afraid to say, is a long standing problem with Virgin Mobile. I've not seen any answers.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Amelia1001
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Re: SIM problem

It's a long-standing problem and I have asked many times: Virgin don't seem to care.

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Amelia1001
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Message 5 of 5
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Re: SIM problem

Probably changing service provider...

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