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SIM only phone not working

Please can you help. My elderly mother is extremely distressed as her Virgin SIM only phone which she only uses for emergencies has ceased to work - she says it requested her postcode, this she says she has done, but she has received a message ‘Registration Failed’.

I do not live near her, and she and my father are currently shielding, so I am unable to help sort this issue hands on. 

She assures me that there is credit on the phone. I’m unsure of the make and model but know it to be a very old basic handset.

PLEASE can you assist ASAP it would be of great comfort to her, and me, to have this issue resolved.

Many thanks

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Re: SIM only phone not working

Hi AJ_,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear there's an issue with your mothers SIM, this is something we can help with, just need a few more details from you.

 

I've popped you over a private message.

 

Alex_Rm

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