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Squew
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SIM not working, unable to create mobile account, landline not working

Hi,

I just reset my mobile for a re-install. Now, the SIM won't register on the network. I'm also unable to log in to my Virgin Mobile account and can't call for help (my landline hasn't worked for months and I've given up on the help line after multiple attempts). I'd also like to change my package.

Can someone from Virgin please help me out?

Thanks.

 

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Gareth_L
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Re: SIM not working, unable to create mobile account, landline not working

Hello Squew

Thanks for your post and letting us know about the above issues 

What Phone do you have, this way we can look at getting you sorted 

The Online account, what issue or error do you see when you try to log in 

The best contact method right now is 

Our Text Message service 

Just send us a text* with a description of your problem to 07533 051809
 if it’s about your cable services, or 07533 016422 if you have a query about your mobile services. 
Your message will go into a queue and a representative will respond to you as soon as possible.
Gareth_L

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Squew
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Re: SIM not working, unable to create mobile account, landline not working

I can't send a text; my SIM card isn't working. I've tried sorting this out over chat help - no use. I am unable to log in to my mobile account.

 

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Melissa_F
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Re: SIM not working, unable to create mobile account, landline not working

Apologies, I appreciate your sim card isn't working so you're not able to do that. 

 

I'll pop you a private message now so I can look in to getting your sim card working.

 

Thanks

 

Melissa

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