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dylane
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SIM not working and UNABLE to contact ANYBODY at Virgin

About 3 or 4 weeks ago I started getting texts warning me to put in my new SIM card or my phone would stop working.

2 weeks ago I called 150 and was told to put in the new SIM and wait for the migration process.

2 days later, nothing! Phone didn't work for 2 days.

I put in my old SIM and called 150 again.

This time I was told the first person had been wrong. I should leave in my old SIM until it stopped working then when it stopped working put in the new one. 

Today, It stopped working so I put in the new one. NOTHING!

Now I have a phone that doesn't work and two simcards I have mixed up through constantly swapping over.

LIVE CHAT has disappeared from VM websites. 

I can't call because I have no landline phones.

The complaint form I 'sent' did not send and cleared the contents.

Virgin Mobile won't let me sign in without having a PIN sent to my phone which doesn't work.

ALL THE GUIDES AND HELP MENUS GO ROUND IN CIRCLES

WHAT SORT OF TELECOMMUNICATIONS COMPANY IS VIRGIN EXACTLY?

 

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dylane
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Message 2 of 8
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VERY VERY SIMPLE REQUEST

I have no landline phones.

There is no Live Chat anymore (at least available to find)

My old and new simcards are not working

I cannot log in to my Virgin Mobile account because it wants to send a PIN to my phone to reset a password that has mysteriously stopped working.

The email complaint form I filled in did not send and cleared itself.

HOW CAN I SPEAK TO SOMEONE AT VIRGIN MOBILE ASAP SO THAT I CAN FIX MY SIM CARD ISSUE?

SIMPLE!

 

 

About 3 or 4 weeks ago I started getting texts warning me to put in my new SIM card or my phone would stop working.

2 weeks ago I called 150 and was told to put in the new SIM and wait for the migration process.

2 days later, nothing! Phone didn't work for 2 days.

I put in my old SIM and called 150 again.

This time I was told the first person had been wrong. I should leave in my old SIM until it stopped working then when it stopped working put in the new one. 

Today, It stopped working so I put in the new one. NOTHING!

Now I have a phone that doesn't work and two simcards I have mixed up through constantly swapping over.

LIVE CHAT has disappeared from VM websites. 

I can't call because I have no landline phones.

The complaint form I 'sent' did not send and cleared the contents.

Virgin Mobile won't let me sign in without having a PIN sent to my phone which doesn't work.

ALL THE GUIDES AND HELP MENUS GO ROUND IN CIRCLES

WHAT SORT OF TELECOMMUNICATIONS COMPANY IS VIRGIN EXACTLY?

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dylane
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Message 3 of 8
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VERY VERY SIMPLE REQUEST

I have no landline phones.

There is no Live Chat anymore (at least available to find)

My old and new simcards are not working

I cannot log in to my Virgin Mobile account because it wants to send a PIN to my phone to reset a password that has mysteriously stopped working.

The email complaint form I filled in did not send and cleared itself.

HOW CAN I SPEAK TO SOMEONE AT VIRGIN MOBILE ASAP SO THAT I CAN FIX MY SIM CARD ISSUE?

SIMPLE!

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jhuk
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Message 4 of 8
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Re: VERY VERY SIMPLE REQUEST

Why two threads in a short time, edit your other one.

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dylane
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Re: VERY VERY SIMPLE REQUEST

IS THAT AN ANSWER? OR JUST AN EXERCISE OF CONTROL?

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enlli
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Re: VERY VERY SIMPLE REQUEST


@dylane wrote:

IS THAT AN ANSWER? OR JUST AN EXERCISE OF CONTROL?


We ask that people confine themselves to one thread per issue as it makes tracking replies very difficult otherwise.

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Emma_C
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Re: SIM not working and UNABLE to contact ANYBODY at Virgin

Hi Dylane, 

Thanks for your post and welcome to our community. 

Really sorry that there has been some issues with the change over to one of our new SIM cards and I can appreciate you're keen to get up and running. 

We can certainly have a closer look into this and we can confirm which SIM is the new one to avoid any mix up and see what's not working. 

To do this I'll pop you a personal message and we'll get the ball rolling. 

 

Emma_C - Forum Team
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enlli
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Re: VERY VERY SIMPLE REQUEST

Team answer in original thread 

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