About 3 or 4 weeks ago I started getting texts warning me to put in my new SIM card or my phone would stop working.
2 weeks ago I called 150 and was told to put in the new SIM and wait for the migration process.
2 days later, nothing! Phone didn't work for 2 days.
I put in my old SIM and called 150 again.
This time I was told the first person had been wrong. I should leave in my old SIM until it stopped working then when it stopped working put in the new one.
Today, It stopped working so I put in the new one. NOTHING!
Now I have a phone that doesn't work and two simcards I have mixed up through constantly swapping over.
LIVE CHAT has disappeared from VM websites.
I can't call because I have no landline phones.
The complaint form I 'sent' did not send and cleared the contents.
Virgin Mobile won't let me sign in without having a PIN sent to my phone which doesn't work.
ALL THE GUIDES AND HELP MENUS GO ROUND IN CIRCLES
WHAT SORT OF TELECOMMUNICATIONS COMPANY IS VIRGIN EXACTLY?
I have no landline phones.
There is no Live Chat anymore (at least available to find)
My old and new simcards are not working
I cannot log in to my Virgin Mobile account because it wants to send a PIN to my phone to reset a password that has mysteriously stopped working.
The email complaint form I filled in did not send and cleared itself.
HOW CAN I SPEAK TO SOMEONE AT VIRGIN MOBILE ASAP SO THAT I CAN FIX MY SIM CARD ISSUE?
Why two threads in a short time, edit your other one.
IS THAT AN ANSWER? OR JUST AN EXERCISE OF CONTROL?
@dylane wrote:IS THAT AN ANSWER? OR JUST AN EXERCISE OF CONTROL?
We ask that people confine themselves to one thread per issue as it makes tracking replies very difficult otherwise.
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Thanks for your post and welcome to our community.
Really sorry that there has been some issues with the change over to one of our new SIM cards and I can appreciate you're keen to get up and running.
We can certainly have a closer look into this and we can confirm which SIM is the new one to avoid any mix up and see what's not working.
To do this I'll pop you a personal message and we'll get the ball rolling.
Team answer in original thread