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Sacha69
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SIM not registered

I have recently got a Note 10+, swapped my SIM over and it worked for 4 days then stopped making calls, there's no mobile data, it keeps saying not registered on network and despite receiving a new sim still have the same problem!  I have tried my sim in my old phone and it works, i've tried my husbands sim in my new phone and THAT works, so I really have no clue what to do now but the only time i can make calls is on wifi!  It comes up H+ at the top of the phone, it won't connect to 4g at all and that's when it feels like it, yesterday I could not make a phone call and could not access the mobile data at all 😞

I've tried resetting, taking sim out and cleaning it, turning everything off and on again, including resetting APN etc, Help please!

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Hayley_S
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Re: SIM not registered

Hello @Sacha69,

Welcome back, thanks for posting.

I am sorry for the issues with your SIM.

I will send you a private message now, then I can help you further.

Many thanks,

Hayley
Forum Team



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