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SIM not registered

Sacha69
Joining in

I have recently got a Note 10+, swapped my SIM over and it worked for 4 days then stopped making calls, there's no mobile data, it keeps saying not registered on network and despite receiving a new sim still have the same problem!  I have tried my sim in my old phone and it works, i've tried my husbands sim in my new phone and THAT works, so I really have no clue what to do now but the only time i can make calls is on wifi!  It comes up H+ at the top of the phone, it won't connect to 4g at all and that's when it feels like it, yesterday I could not make a phone call and could not access the mobile data at all 😞

I've tried resetting, taking sim out and cleaning it, turning everything off and on again, including resetting APN etc, Help please!

1 ACCEPTED SOLUTION

Accepted Solutions

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @Sacha69,

Welcome back, thanks for posting.

I am sorry for the issues with your SIM.

I will send you a private message now, then I can help you further.

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


See where this Helpful Answer was posted

1 REPLY 1

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @Sacha69,

Welcome back, thanks for posting.

I am sorry for the issues with your SIM.

I will send you a private message now, then I can help you further.

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide