I'm transferring from another network. I ordered a sim which was dispatched on 29 September. It has not arrived, but the automated address selector in the Virgin application form wouldn't let me select the full correct address for it to be posted to. I'm concerned the sim has gone astray as it didn't have the full precise address. I have updated my Profile details with the full address but need a replacement sim sent out to it asap please. I have tried on your online chat but never got through to an actual human being.
Hey there @andymac306214, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear about the issues with the SIM card, when you completed your order did you get a confirmation of this via email?
Please reach out to our sales team on 0800 052 0238 and they will be able to chase this up.
Let us know how it goes.
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