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camwilson3
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SIM not activating

Hi! A new SIM arrived for me yesterday. I turned my phone off, put in the SIM, booted the phone, and I was expecting to enter the provided PIN but this hasn't happened and so I'm unable to activate my SIM. Any advice?

I've tried restarting the phone, taking out and replacing the SIM etc. Thanks!

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Hayley_S
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Re: SIM not activating

Hello @camwilson3,

Welcome back! Thanks for posting.

I am sorry that your SIM is not activated.

I will send you a private message so I can locate your account.

Please look out for a plum envelope at the top right of your screen.

Many thanks,

Hayley
Forum Team



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