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Janz
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SIM never received and my SIM stopped working

Hi, 

we have 2 virgin numbers and they stopped working because we never received the NEW SIMs. 

I have called the support many times to give them new address and still, no SIMs. Now, they don't work at all. 

Is there anyone from actual Virgin Support Team who can help?
Thanks 

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Melissa_F
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Re: SIM never received and my SIM stopped working

Hi Janz, 

 

Thanks for posting. 

 

I'm sorry you haven't received the new sims yet. I can appreciate you need this as soon as possible.

 

I can have them sent out to you, so I'll pop you a private message now to take some details.

 

Thanks

 

Melissa

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Janz
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Re: SIM never received and my SIM stopped working

Dear Melissa,
I have finally received the Sims, however, since you have cancelled the service of old SIM cards, the 'READY' SMS isn't sending. 
So, I have 2 SIMs and they don't work and I don't see the way they can be activated. 
When I try to use the new one the message pops up saying The 'SIM not provisioned'. 

Can you help? 
Just in case.... the numbers are [MOD EDIT: REMOVED]

Thank you
Regards

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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dannylau
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Message 4 of 8
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Re: SIM never received and my SIM stopped working

please don't post your phone numbers on a public forum for the whole world to see

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Janz
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Re: SIM never received and my SIM stopped working

Thanks 😉 

I thought I'm replying the email. ooops 😉 

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Beth_G
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Message 6 of 8
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Re: SIM never received and my SIM stopped working

Hi Janz,

 

Thanks for your message,

 

I have activated both SIM cards for you so they should now be working 🙂 please try rebooting the handset and let me know if you're still having any problems.

 

Beth

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Janz
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Re: SIM never received and my SIM stopped working

Thank you Beth, 

they don't work. I sent you private message.

Thanks 

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Tom_F
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Message 8 of 8
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Re: SIM never received and my SIM stopped working

Sorry to hear the activation hasn't helped @Janz - what happens when you try to use them now are there any specific on-screen messages/prompts? 

 

I'd like to take try and help further so will get in touch via PM to confirm a few more details with you.

 

Tom