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SIM network pin blocked enter sim network puk

After receiving the new purple sim card and trying to change it my phone is asking for a puk code I've phoned virgin mobile got the code entered it but it just say the code is invalid and goes back to the original message

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Re: SIM network pin blocked enter sim network puk

First. Don't put any more codes into your phone at this stage or you could Network Lock it permanently.

Your phone is locked to run on the EE network. Old SIM cards were fine, but the new ones appear as a different network.

Where was the phone purchased as it is the original locking network that has to obtain the code.

If it was bought on Virgin they should be able to obtain it for you

 

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Re: SIM network pin blocked enter sim network puk

Hi emmulator49, thanks for the message and we are sorry to hear that you are having issues with the new sim. Can you confirm if the sim has now been activated? In regards to the handset can you confirm what the make and model is and if the phone was brought from us. How many characters if the code asking for? We look forward to your response -  Chris. 

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