After receiving the new purple sim card and trying to change it my phone is asking for a puk code I've phoned virgin mobile got the code entered it but it just say the code is invalid and goes back to the original message
Hi emmulator49, thanks for the message and we are sorry to hear that you are having issues with the new sim. Can you confirm if the sim has now been activated? In regards to the handset can you confirm what the make and model is and if the phone was brought from us. How many characters if the code asking for? We look forward to your response - Chris.