Virgin Media Community

[jpbuc1982]

For 6 months I’ve been without a working SIM.

Firstly E-SIM never worked now having spent 6 hours waiting for customer service and having to speak to 6 different representatives- I’m still waiting for a working SIM to be delivered.

I have of course been charged for the last 6 months.

Really stuck now on what to do?

[David_Bn]

Good Morning @jpbuc1982, thanks for your post on our Community Forums and I'm sorry to hear of this issue

Please check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn