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billjamieson6
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SIM invalid

I inserted the new SIM card but a message comes up saying it is invalid. Please advise.

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Martin_N
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Re: SIM invalid

Hi billjamieson6,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear this. Do you know if the SIM card has been activated?

 

^Martin

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billjamieson6
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Re: SIM invalid

Hi Martin

I do not know if the SIM has been activated.

Bill

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billjamieson6
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Re: SIM invalid

Are you able to talk me through activation process?

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Chris_W1
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Re: SIM invalid

Hi billjamieson6, thanks for the message and sorry for the delay in getting back to you. Have you managed to get the sim activated? What phone are you currently using ? Chris 

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billjamieson6
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Re: SIM invalid

Yes, I can talk you through the activation process.
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billjamieson6
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Re: SIM invalid

Yes
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billjamieson6
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Message 8 of 12
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Re: SIM invalid

Hi

I have not been able to get the SIM activated.

I have a basic Nokia (burn phone).
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Alex_RM
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Re: SIM invalid

Hi billjamieson6,

 

I'm sorry you've still not been able to activate the SIM card.

 

I've sent you a private message so I can help with this (purple envelope, top right hand corner)

 

Alex_Rm

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robch
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Re: SIM invalid

Good afternoon. I'm still trying to get a response from the team regarding my new sim card, supplied by Virgin because the old one is no longer recognised by the system. When I insert it the phone just shows "invalid sim". I know a lot of people are having problems with this, especially on older phones. I have a Nokia 1200. Can someone PLEASE get back to me to offer me a solution for this as at the moment I can't use the phone to receive OTP's from my bank so am having big problems accessing on-line banking. I am willing to accept either a replacement phone or a refund of my existing balance so that I can go and buy another phone.

Many thanks,

Rob

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