SIM has not working for 3 weeks now

[Psyh0sis]

My virgin SIM has not been working for 3 weeks now and I have done everything to try and fix it including a factory reset. I am unable to send/receive texts, call or have mobile data at all. I have been sent a replacement SIM but there is no way to activate the new SIM if I can't even send messages through my old SIM. Can someone please help me out with this?

[Akua_A]

Hi @Psyh0sis, 

Welcome back to our community forums and sorry to hear you have been having sim issues for the last 3 weeks. We can understand the frustration caused and we want to best help. You should be able to set up the new sim as seen here https://www.virginmedia.com/help/mobile/activate-sim Are you able to expand on what happens when you follow the link so we can further help from here?

Thanks,

[Psyh0sis]

When I turn on my phone, there is no notification for me to enter the code to activate the SIM and it just keeps saying my new SIM is not provisioned.

[Akua_A]

In this case, to further look into this, I am sending you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,