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jetsawyer
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SIM gone to wrong address

Hi all,

I managed to get my replacement SIM sent to my old address by mistake.  I can't get into my account to change my address.  Now what do I do ?  I can't find anywhere to directly contact eg via web chat etc (apart from phoning and I don't have use of my phone). 

thanks

Jeanette

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David_Pn
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Re: SIM gone to wrong address

Hi Jeanette

 

Welcome to our community forum pages and thank you for your post.

 

This is something which we can certainly help with on here.

 

We can cancel the SIM card which has been dispatched, update the address details and place an order for a new SIM.

 

We'll need to get a few more details from you so we'll send you a private message in a few moments.

 

Please look out for the message by the envelope at the top of the screen.

 

Many thanks. 

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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briangrocott
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Re: SIM gone to wrong address

I have the same problem. SIM went to old address - couldn't get through on 789 to redirect - couldn't give "security answer" online and now I'm cut off completely!

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Lee_R
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Re: SIM gone to wrong address

Hi briangrocott thanks for posting and welcome to our community

I am sorry you're currently without a working SIM.  To enable me to look into this further for you, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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