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SIM delivery time

I ordered a SIM on the 7th, not arrived yet and no email to inform when it will. But payment start date is today.

Any idea how long I’ll have to wait?

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Re: SIM delivery time

Hi Caroline1973, 

Thanks for your post and welcome to our community. 

I'm very sorry your new SIM hasn't arrived and you're about to be charged for it, I can appreciate you're keen to know what's going on. 

When you order a SIM it should take no longer than 3-5 days to arrive via the Royal Mail, if it's taken longer then I'd be keen to send you another one. 

If you could reply to the message I'm sending you now then we'll have a look.

I look forward to hearing back from you soon. 


Emma_C - Forum Team