Hi AngryCustomer91, thank you for coming back to us.
Sincerest apologies for your poor experience.
Sadly we would not be able to confirm the exact date when the SIM will be deactivated, I can appreciate this must be frustrating. I do hope it stays active until your return to the UK!
As you have mentioned being abroad I thought it may be helpful to provide a little additional information regarding our free roaming policies for in the EU. You can read more about these here.
It may be helpful for you to know in every rolling 4 month period, you must use more data, calls and texts in the UK than the EU or spend more time in the UK than away somewhere else. So, if you’ve used your phone more in the UK than you have in the EU within the last 4 months, you can still use your allowance whilst travelling without incurring a surcharge.
Please do let us know if you are having any issues following the swap to your new SIM so we can offer further support!
All the best.