So I got a new phone and SIM card with it but when I put the SIM card in it does not work at all and I’ve tried for the past 3 days and I cannot get in contact with the Virgin Media team, I don’t know what to do, please help
Thank you for your post Luki0709 and welcome to our community.
Can we please confirm if you got both the handset and SIM from us?
We have a page to help with SIM activation here if needed.
Thank you, Emily.