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SIM card

So I got a new phone and SIM card with it but when I put the SIM card in it does not work at all and I’ve tried for the past 3 days and I cannot get in contact with the Virgin Media team, I don’t know what to do, please help

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Re: SIM card

Thank you for your post Luki0709 and welcome to our community.

 

Can we please confirm if you got both the handset and SIM from us? 

 

We have a page to help with SIM activation here if needed.

 

Thank you, Emily.

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