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Pennock10
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SIM card problem

Hi, I’ve just had a Virgin SIM card and my phone keeps saying no sim. I have to keep switching it off all the time. Can anyone help?

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DJ_Shadow1966
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Re: SIM card problem

Hello

Which phone do you have as some older phones are not compatible with the new SIMs.

Regards Mike

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Pennock10
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Re: SIM card problem

I’ve got an iPhone 7 

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DJ_Shadow1966
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Re: SIM card problem

Hello

Okay there should be no issues with that phone, now what the problem is likely to be is that the phone is locked to the previous network.

Did you get the phone from virginmedia if so you need to request the unlocking at https://www.virginmedia.com/help/unlock-code-request1

If the phone was not purchased from VM then you will need to contact the previous supplier to request unlocking.

The way iPhones are locked to a network is done on the Apple servers so the telco will make the request to Apple and may take a few days.

Regards Mike

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Pennock10
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Re: SIM card problem

Yes I thought that too but it worked straight away when I registered it and then it went off saying no sim. If I turn the phone off and back on then it will work again for a bit then all of a sudden say no sim again? 

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Hetty_R
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Re: SIM card problem

Hi Pennock10, 

 

Welcome to our community forums! 🙂 
 

I am sorry to see you've been having some problems with your new sim card. Have you been able to speak to our team now? 

 

If not let us know and we will be happy to look into this for you. 

 

Many thanks, 

Hetty 

Hetty_R
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Pennock10
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Re: SIM card problem

No it’s still not working. 

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Emily_G
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Re: SIM card problem

Thank you for the update, I'll pop you over a private message to pass security and we'll take a look into this.

 

Thanks, Emily.

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