SIM card order

[Adella-moore31]

Hello, I placed a order for a sum card on 1st Dec. I haven't had any confirmation that it's been sent. Does anyone know how I get in touch to find out?

Thanks

[Portery]

Bear in mind Royal Mail deliver the sims for both 02 and Royal Mail but for reassurance if it’s 02 0344 809 0202 but if it’s a virgin media sim you can wait for a mod or ring 789 from your Virgin Media landline or Virgin Mobile. Or 0345 600 0789

[Paulina_Z]

Hi @Adella-moore31,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you're having some issues with your SIM card order! We're here to help. 🙂

Did you receive any order confirmation emails when you placed the order?

Orders can take 3-5 working days to be delivered to the address. Let us know if you've had any information in regards to your order so we can help.

Thank you.

[Adella-moore31]

Hi 

Thanks for your message. I received "pre order contracts" when I placed the order but nothing since then.

Thanks

[Paulina_Z]

Hi @Adella-moore31,

Thank you for coming back to us. I'll be more than happy to look into this further for you and see what's going on with your order.

Please do keep in mind that we're unable to process package changes on this platform, so if needed, you'd need to get in touch with our Mobile team on 0345 600 0789, or text our team on 0753 301 6422 to process a new order.

I will now send you a Private Message to confirm some details so please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.