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MaxBradshaw
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SIM card not working

I received a VM SIM last year along with the oomph TV bundle. My current phone contract expires next month so I have gone to use the VM SIM provided and put in a PAC code to keep my number but the SIM card doesn't seem to work - no signal when using it, which means I cannot set the SIM up on the Virgin Mobile app, make calls or send texts.

My phone is unlocked for all carriers, please advise how I can get this sorted?

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Martin_N
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Re: SIM card not working

Hi MaxBradshaw,

Thank you for your post and welcome to the community. 

I'm sorry to hear about the issue with your SIM card. 

I would like to help with getting this sorted for you. 

I have attempted to locate the Mobile account on our side but have been unable. 

What I will do is private message you so I can get some details. 

^Martin

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Martin_N
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Re: SIM card not working

Thank you for chatting with me over Private message. 

I'm glad we have been able to get this sorted for you.

^Martin

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