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upset78
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SIM card not sent phone cut off

I have been told a new sim card will be sent and I have not received anything and now my phone has been cut off. Is there anything I can do to be able to use my handset? Who to get in touch with?

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Emma_C
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Re: SIM card not sent phone cut off

Hi Upset78, 

Thanks for your post and welcome to our community. 

I'm really sorry that your services have been cut off due to the SIM card changes, I know this has caused some upset. 

I'd also like to apologise for the delay in replying, we have been busier than expected. 

I can certainly have a closer look from here and see if we can get you back up and running, to do this I'll need to pop you a private message to take some details. 

I'll do this now and I look forward to hearing back from you soon. 

Emma_C - Forum Team
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