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DonSue
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SIM card not received

Virgin telling me by message they have sent a SIM card, none received. Now telling me my phone will stop working

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Emma_C
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Re: SIM card not received

Hi DonSue, 

Thanks for your post and welcome to our community. 

I'm really sorry that you've not received a new SIM card and for the delay in replying. 

When did you receive the message advising a new SIM had been sent as they usually take 3-5 working days to arrive. 

If it's been longer than this and you've still not had it then we'll need to have a closer look from here and ensure the address we have for you is correct. 

Please let us know if you still need assistance and we can help further. 

Emma_C - Forum Team
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